Politique d'expédition

When you place an order with us you’ll be happy to know that it will be carefully packaged and shipped within 2 to 3 business days. You will receive tracking information by email as soon as it leaves our shop.

 

We now offer a pick up option from the following location:

Soap So Co.

6047 88 Street Northwest, Edmonton T6E 5T4, Canada

Pick ups are available Monday - Thursday, 10-4pm

 

All of our shipping rates (Canada, US & International) are calculated at checkout, based on the total weight of your order.

Our shipping is provided by Canada Post and the following terms should be noted:

ORDERS SHIPPING TO CANADA AND USA
1. All orders are tracked and you will receive a tracking number which you can use at the following site: https://www.canadapost.ca/trackweb/en#/home
2. Orders with a value up to $100 are insured.
3. Orders with a value over $100 will require additional insurance and will also require a signature confirmation. You may waive this fee and ask for this to be refunded to you. However, you must accept full responsibility and we will not refund or replace your purchase should anything happen to your shipment.

For shipping speeds: https://www.canadapost.ca/cpc/en/personal/sending/parcels/compare-services-canada.page?
https://www.canadapost.ca/cpc/en/personal/sending/parcels/compare-services-international.page?

 

ORDERS SHIPPING INTERNATIONALLY
1. Orders that are shipped with the following mail services can be tracked: Xpresspost™ International & Tracked Packet™ International. All other international services do not offer tracking.
2. Orders with a value up to $100 are insured.
3. Orders with a value over $100 will require additional insurance. You may waive this fee and ask for this to be refunded to you. However, you must accept full responsibility and we will not refund or replace your purchase should anything happen to your shipment. If you choose to ship your package with Tracked Packet™ International, there is no option for additional liability coverage and you must accept full responsibility.

For International shipping speeds:
https://www.canadapost.ca/cpc/en/personal/sending/parcels/compare-services-international.page?#!navtabd8570e12

Please be aware that USA & international orders may have additional import fees, duties and taxes, please contact your customs authority to find out more.

If you have any specific delivery instructions or comments please add a note to your order which can be found in your cart.

FREE SHIPPING

We understand the convenience of free shipping on all orders; however, it is simply not sustainable for us to offer all the time as a small business. As we continue to expand and grow, we hope this is something we can offer our customers full time in the future. In the meantime, we greatly appreciate your support and understanding.

When free shipping is available your order will be shipped the most cost efficient way, regardless of which shipping option you choose at checkout.

Free shipping is only available in Canada.