FAQ's

Shipping

We ship internationally with our local shipping/postal being within Canada, outside of Canada we solely use couriers (Purolator, Loomis/DHL, Fedex etc.)

Canada & USA:

- Free shipping on any orders over $125 CAD.

- Flat rate of $10 CAD shipping on any orders over $50 CAD.

Based on the Shipping provider selected at checkout.

We do our utmost to process each order as quickly as possible, however during peak season you may see a delay of up to 1-3 business days.

Payment

We accept all Credit & Debit cards. Wallets (Apple & Google Pay), Bank transfers, Paypal and INTERAC e-Transfer are also available. Cash on delivery if at any of our market store locations.

Ingredients

We use mainly natural ingredients in all of our products. All our soaps have the same base which is comprised of:

Olea Europaea (Olive) Oil

Cocos Nucifera (Coconut) Oil

Elaeis Guineensis (Palm) Oil - Certified sustainably grown & ethically source to RSPO Standards

Ricinus Communis (Castor) Seed Oil

Vitis Vinifera (Grape) Seed Oil

In the Cold Process making Sodium Hydroxide & Aqua is used.

Essential oils, fragrances, synthetically formulated micas & Oxides, Titanium Dioxide are also used.

Our soap bars are 100% sulfate free. Some companies will say their bars are SLS free but not all consumers are aware there are many different sulfates that can be used in soap bars. The most common alternative to SLS is SCS (sodium coco sulfate) which has a pH of 7.5-10.5 and is composed of approximately 50% SLS.

Understanding concerns with parfum, we made the choice to  have both all natural bars with essential oils, as well as some with fragrance oils but these are all phthalate free.

sustainability

Using bars of soap is a sustainable practice since they aren’t packaged in plastic bottles. Instead they’re boxed and the card stock we use is made from recycled paper. Both card stock and pre-assembled boxes come from a local manufacturer who are literally a couple of blocks away. We are a vegan brand not only for animal welfare but for the planet too, also ensuring that all of our ingredients are responsibly sourced.

Sensitive Skin

Our products contain natural ingredients and a 5% Superfat and Sodium Lactate which is very moisturising. However, it is still possible that you may be allergic to or experience an adverse reaction to certain ingredients. We recommend with our products to always check the ingredient list for each product before purchasing or using.

We do also offer our unscented bar, please follow this link to check out our Meditate bar.

We are not a gluten free facility, however majority of our soap line formulas are gluten free with the exception of Nougat & OMH (Oatmeal, Milk & Honey).

Ethics

Yes - We are a vegan brand not only for animal welfare but for the planet too!

Absolutely not; we never have – and never will – test any products on animals. Neither are our ingredients.

Usage / Expiry

Yes, our soap bars are brilliant to wash both your hands and body. Our bars contain 5% Superfat and Sodium Lactate which is amazingly moisturizing and conditioning, bringing fabulous benefits to your skin. We recommend rubbing your favourite soap bar onto an environmentally friendly poofy or face cloth to help your bar last longer.

No, we would not recommend it. Shampoo has an average PH level of 5.5-6.5 whereas soap has an average PH between 8-10.

Yes, like all good things they must come to an end, they can lose scent & show signs of discoloration after year one.  We recommend use within 2 years from purchase.

Orders

Our system is designed to fulfill orders quickly to make sure you receive them as soon as possible. This means that once an order is placed we cannot cancel it, modify any of the items purchased, or change the shipping or billing address.  We recommend in cases such as these to reach out to us directly, please email info@soapsoco.com with your enquiry or change request.